Shipping policy

Shipping Policy - Protect The Kingdom

Last Updated: [May 9, 2025]

At Protect The Kingdom - Outdoor Survival Gear, we are committed to ensuring your order is delivered quickly and efficiently. Below is our comprehensive shipping policy to address any concerns you may have.

1. Order Processing

  • Orders are processed within 1-3 business days (Monday–Friday, excluding holidays).
  • Once your order ships, you will receive a tracking number via email to monitor delivery progress.

If there are any delays in processing your order, we will notify you via email.

2. Shipping Timeframes by Region

Region Estimated Delivery Time
USA & Canada 5-12 business days
Europe 7-15 business days
Australia & New Zealand 7-15 business days
Rest of the World 10-20 business days

Note: Delivery times may vary due to customs clearance, weather conditions, or unforeseen shipping carrier delays.

3. Tracking Your Order

  • Once your order ships, we will email you a tracking number. Use this tracking information to follow your package’s progress via our Track Order page.
  • If tracking information has not updated within 5 days, proceed with contacting our support team for assistance.

Steps if Tracking Information is Unavailable:

  1. Check your email for the tracking number and ensure no errors in accessing the tracking link.
  2. If tracking is missing or inactive after 5 business days, contact us at support@outdoorsurvivalgear.co.

Our team will work with the courier to resolve any tracking issues.

4. Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of your package.

Free Shipping Offer:

  • Enjoy free shipping for domestic orders over $50.
  • For international orders, standard shipping rates apply.

5. Customs, Duties, and Taxes

For international customers:

  • Your country may impose additional duties, taxes, or import fees.
  • These charges are the customer’s responsibility and are not included in our shipping rates.

To avoid unexpected charges, we recommend checking with your local customs office before ordering.

6. Delays, Lost, or Stolen Packages

Shipping Delays:

  • Factors like weather or peak seasons can occasionally delay shipments. If your order does not arrive within expected timeframes, please contact us.

Lost or Stolen Packages:

  • If tracking shows your package as "Delivered" but you did not receive it:
    1. Check with neighbors or your local delivery service.
    2. Contact us at support@outdoorsurvivalgear.co for assistance.
  • We are not liable for lost or stolen packages, but we’ll assist in filing claims with the shipping provider.

7. Address Changes & Order Modifications

  • Address changes or order modifications can only be made if requested within 12 hours of order placement.
  • Contact our support team as soon as possible to update your details.

If your order has already shipped, changes cannot be made, and you may need to coordinate with the courier directly.

8. Frequently Asked Questions (FAQ)

Q1. My tracking hasn’t been updated. What should I do?
If tracking information is unavailable after 5 business days, contact us. We’ll work directly with the carrier to get updates.

Q2. What happens if my package is delayed beyond the estimated delivery time?
Contact us if your package hasn’t arrived 7 days past the estimated timeframe. We’ll investigate the delay with the shipping provider.

Q3. Do you ship to P.O. Boxes or APO/FPO addresses?
Yes, we ship to P.O. Boxes and APO/FPO addresses for domestic shipments. Delivery times may vary for these destinations.

Q4. Who is responsible for customs duties or taxes?
For international orders, the customer is responsible for any additional charges such as taxes or import duties.

Q5. How long do I have to report a missing package?
Missing packages must be reported within 7 days after the expected delivery date.

Q6. Can I reroute my shipment if I entered the wrong address?
Once an order ships, we are unable to reroute it. You may contact the courier directly to inquire about redirection.

Q7. Will storms or holidays affect shipping times?
Yes, weather events and public holidays can cause delays. We appreciate your patience during such periods.

Contact Us

For shipping-related inquiries, reach out to us at:

  • 📧 Email: support@outdoorsurvivalgear.co
  • 📞 Phone: +1 (877) 697-4330
  • Address: Protect The Kingdom Outdoor Survival Gears
    312 W. 2nd St #3062 Casper, WY 82601 United States

Thank you for choosing Protect The Kingdom. We are committed to providing a smooth and efficient delivery experience! 🚚