Frequently Asked Questions (FAQ's)
1. What types of products do you sell?
We offer high-quality outdoor survival gear, including camping equipment, tactical gear, survival tools, adventure clothing, hiking boots, watches, and emergency kits to keep you prepared for any adventure.
2. Do you ship internationally?
Yes! We offer worldwide shipping. Shipping times may vary depending on your location.
3. How long does shipping take?
- USA & Canada: 5-12 business days
- Europe: 7-15 business days
- Australia & New Zealand: 7-15 business days
- Rest of the World: 10-20 business days
4. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can track it through our Track Order page.
5. What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a refund or exchange. Items must be unused and in original packaging.
6. Do you offer warranty on products?
Yes! Many of our products come with a manufacturer’s warranty. If you experience any issues, contact us at support@outdoorsurvivalgear.co.
7. What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and other secure payment options.
8. How can I contact customer support?
You can reach our support team via email at support@outdoorsurvivalgear.co or through our Contact Us page.
9. Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive discounts, flash sales, and special offers.
10. Are your products tested for survival and durability?
Absolutely! We carefully select and test our gear to ensure high performance, durability, and reliability for extreme outdoor conditions.