Refund policy

Refund Policy - Protect The Kingdom

Last Updated: [May 9, 2025]

At Protect The Kingdom - Outdoor Survival Gear, your satisfaction is our priority. If you’re not satisfied with your purchase, we’re here to make it right. This Refund Policy outlines all return, exchange, and refund procedures. Please review it carefully. For questions, contact us at support@outdoorsurvivalgear.co.

1. Returns Eligibility

We accept returns for unused items in their original packaging within 30 days of delivery. To be eligible:

  • The item must be in the same condition as received, unworn or unused, with tags.
  • Proof of purchase (e.g., receipt or order confirmation) is required.

Non-Returnable Items:

  • Perishable goods (e.g., food)
  • Custom or personalized items
  • Hazardous materials or flammable liquids
  • Gift cards

If your product is defective or arrived damaged, please refer to the “Damages and Issues” section below.

2. Return Shipping Costs

  • Customers are responsible for return shipping costs for non-defective items.
  • For defective or damaged items, we will cover return shipping costs.

How to Return:

  1. Email us at support@outdoorsurvivalgear.co to request a return. Please include your order number and reason for the return.
  2. If the return is approved, we’ll provide a return shipping label (for defective items) and instructions for shipping your package.
  3. Items sent back without prior approval will not be accepted.

3. Refunds

Upon receiving your return:

  1. We will inspect the item within 5 business days.
  2. If approved, refunds will be issued to the original payment method within 10 business days.

Important Note:

  • Banking processing times may vary. Contact your bank if the refund does not appear within 15 business days after approval.

For international refunds, processing times may vary based on currency conversion or other variables.

4. Exchanges

At this time, we only offer refunds. To exchange an item, return the original and place a new order for the desired item.

5. Damages and Issues

If you received a defective, damaged, or incorrect item:

  1. Email support@outdoorsurvivalgear.co within 7 days of delivery.
  2. Include photos of the damaged or defective product along with a brief description.
  3. We will provide a replacement or issue a full refund, including shipping costs, at no extra charge.

6. Frequently Asked Questions (FAQ)

Q1. How long do I have to request a return?
You have 30 days from the date of delivery to make a return request.

Q2. Who pays for return shipping?
For non-defective items, the customer is responsible for return shipping. For defective or damaged items, we cover the cost.

Q3. Can I return a gift?
Yes, if you received a gift and wish to return it, we can issue store credit upon receipt of the returned item.

Q4. How do I track my return?
All returns with provided shipping labels will have tracking information included. For self-shipped returns, please email us the tracking number.

Q5. Can I return sale items?
Yes, sale items are eligible for returns and refunds based on the price paid at checkout.

Q6. How long before I receive my refund?
Once the return is approved, refund processing typically takes 5-10 business days, depending on your bank or payment provider.

Q7. My refund hasn’t appeared. What should I do?
If more than 15 business days have passed since we approved your refund, email us to investigate further.

Contact Us

For further assistance or questions regarding your return, you can reach us:

  • Email: support@outdoorsurvivalgear.co
  • Phone: +1 (877) 697-4330
  • Mailing Address: Protect The Kingdom Outdoor Survival Gears
    312 W. 2nd St #3062 Casper, WY 82601 United States

By adding clarity on shipping costs, providing a helpful FAQ section, and ensuring professionalism, this Refund Policy aligns with Google Merchant Center guidelines on Misrepresentation policies.